Introduction
At Connectica Sdn Bhd (“Connectica”, “we”, “our”, or “us”), we are committed to safeguarding your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable global privacy standards.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our website, products, and services. By interacting with us or accessing our systems, you agree to the terms outlined below.
1. Types of Personal Data We Collect
Depending on your interaction with us, we may collect the following categories of personal data:
- Identity Data – Full name, national ID/passport number, company name, and designation.
- Contact Data – Email address, phone number, physical address.
- Technical Data – IP address, browser type, device information, system logs.
- Usage Data – Website navigation, features used, device integration activity.
- Transaction Data – Order history, payment information, subscription details.
- Device Data – Information from IoT devices such as sensor logs, firmware versions, and operational status.
We may also collect personal data from third-party sources where permitted by law.
2. How We Use Your Personal Data
We use your personal data for purposes including but not limited to:
- Providing you with access to our IoT solutions, automation services, and platform features.
- Managing your account, subscriptions, and billing.
- Responding to your inquiries, support requests, or complaints.
- Sending service updates, alerts, and system notifications.
- Improving our products, services, and user experience.
- Conducting data analytics and internal reporting.
- Complying with applicable legal, regulatory, or contractual obligations.
3. Consent and Data Accuracy
By providing personal data to us, you consent to its use as described in this Privacy Policy. You are responsible for ensuring that the personal data you provide is accurate, complete, and up-to-date.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at the email address provided below.
4. Disclosure of Personal Data
We may disclose your personal data in the following circumstances:
- To authorized personnel within Connectica and our affiliated companies, strictly for business and support purposes.
- To third-party service providers, including cloud storage, hosting, logistics, and technical support vendors.
- To regulatory bodies, law enforcement, or government agencies, where legally required.
- To professional advisors (e.g., legal, tax, audit), bound by confidentiality.
We do not sell or trade your personal data to third parties under any circumstances.
5. Data Security
Connectica implements appropriate physical, administrative, and technical safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your personal data.
Despite our best efforts, no data transmission or storage system is 100% secure. We encourage you to take precautions such as protecting your passwords and using updated security software.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or operational requirements.
When personal data is no longer required, we will securely delete or anonymize it.
7. Your Rights Under Malaysian Law
Under the PDPA, you have the right to:
- Access your personal data held by us.
- Request correction of any inaccurate or incomplete data.
- Withdraw consent to the processing of your data (subject to consequences).
- Request restriction or deletion of your personal data (where applicable).
To exercise these rights, please contact us in writing at the contact details provided below. We may require verification of your identity before responding.
8. Use of Cookies and Tracking Tools
Our website uses cookies and similar technologies to enhance user experience, improve website functionality, and analyze visitor behavior.
You may choose to disable cookies via your browser settings. However, some features of our website may not function properly without cookies enabled.
9. Third-Party Links
Our website may contain links to external sites not operated by Connectica. We are not responsible for the privacy practices or content of those websites. You are encouraged to review the privacy policies of any third-party site you visit.
10. Updates to This Policy
We reserve the right to amend or update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our services constitutes your acknowledgment and acceptance of the updated policy.
Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us:
Connectica Sdn Bhd
Email:Jega@connectica.my
Website: https://www.connectica.my
Registered Address: 15-1, Jalan USJ Heights 1/1B 47610, Subang Jaya, Selangor D.E.