ConnecticaZEN Solutions is a registered social enterprise and the AgeTech and senior-safety pillar of Connectica Sdn Bhd. It was started on 9 September 2025 in response to Malaysia's growing ageing population and in alignment with Malaysia's National Ageing Blueprint 2025–2045. ConnecticaZEN combines IoT technology, senior-safety solutions and 24/7 support to help seniors age safely and independently with dignity, while creating positive social impact for seniors and their families.

Connectica Sdn Bhd is the parent company behind ConnecticaZEN Solutions. It has been involved in IoT technology since 2017, with experience in Malaysia, Singapore and India.

Malaysia is moving towards an ageing society. ConnecticaZEN was established to apply Connectica's IoT experience to senior safety, independent living, falls, emergencies and dementia-related wandering.

ResQliv24 is ConnecticaZEN's senior-safety service combining ResQfone, mobile connectivity, SOS, automatic fall detection, GPS/location functions, two-way voice communication, guardian notifications, mobile-app functions and a 24/7 Careline.

Our mission is to help seniors age safely and independently with dignity, while giving their families greater peace of mind.

It is especially suitable for seniors who:

• Live alone
• Spend significant time alone
• Have a higher risk of falling
• Want to continue living independently
• May need emergency assistance
• May wander or become disoriented

No. Seniors living with family can also benefit, especially when family members are working, travelling or not always at home.

ResQliv24 is not only a device. It combines hardware with:

• Mobile data and voice plan
• Safety platform
• Mobile app
• SMS and WhatsApp alerts
• GPS/location services
• 24/7 Careline
• Emergency-response SOP
• Ambulance coordination
• Applicable insurance for the Complete Package

No. ResQliv24 is a senior-safety, communication and emergency-coordination service. It does not replace doctors, hospitals or professional medical care.

Yes. Similar personal emergency-response and senior-safety systems are used in countries including Hong Kong, Australia, New Zealand, the United Kingdom, the United States and Japan.

Please refer to the official ConnecticaZEN website at connecticazen.com or contact ConnecticaZEN directly.

The software, service workflow and emergency-response SOP are designed in Malaysia. Hardware manufacturing and production involve both China and Malaysia.

The applicable ResQfone models supplied by ConnecticaZEN are approved/certified according to relevant SIRIM and MCMC requirements.

Please refer to ConnecticaZEN or contact ConnecticaZEN for certification information relating to the specific model supplied.

There are three: Basic, Complete, and Dementia Care.

Basic includes:

• SOS button
• Automatic fall detection
• GPS/location functions
• SMS notifications
• WhatsApp notifications with GPS location
• Emergency contact calling
• 4G SIM card
• Two-way voice communication
• 24/7 Careline
• No-Motion Alert
• Ambulance coordination
• ResQliv24 mobile app
• Medication/medical reminders
• Exercise reminders
• Wake-up reminders
• Ambulance-request function

RM60/month + RM500 one-off ResQfone device cost.

Basic is positioned mainly for seniors aged 65 and above.

Complete includes everything in Basic plus Personal Accident insurance.

RM80/month + RM500 one-off ResQfone device cost.

The current AIA MyEssential PA Plan 1 includes:

• RM100,000 Accidental Death and Dismemberment Benefit
• RM2,000 Medical Treatment Benefit per accident
• RM100 Daily Hospital Allowance
• Up to 365 days per accident

Benefits are subject to AIA's policy terms, conditions and exclusions.

It is positioned for eligible customers aged 50 and above who want ResQliv24 safety services together with Personal Accident protection.

Dementia Care combines everything in Basic with additional wandering and location-support features.

RM80/month + RM500 one-off ResQfone device cost.

Additional features include:

• Geo-fencing
• Adjustable safety zone
• Wandering alerts
• Recent 24-hour movement pattern
• Two additional CareTrackers
• Apple Find My compatibility for the CareTrackers

Seniors who may wander, become disoriented, forget their way home or require additional location support.

The RM500 is the one-off cost of the hardware. The monthly subscription covers the ongoing service, including:

• Mobile data plan
• Voice/call plan
• ResQliv24 platform
• Mobile app
• SMS/WhatsApp notifications
• 24/7 Careline
• Emergency coordination
• Applicable insurance for packages that include insurance

No. There is no fixed-term contract.

Simply provide one month's notice.

No. Refunds are not available.

Yes. The service can be reinstated at any time, subject to settlement of outstanding payments and the applicable reactivation process.

No.

No.

No.

No. ResQfone operates independently.

ResQfone has its own 4G SIM card, data plan and voice connectivity.

Yes, wherever suitable supported mobile-network coverage is available.

ResQliv24 uses connectivity from a leading Malaysian telecommunications provider selected to provide broad nationwide coverage.

Yes. 4G is the primary network.

Where supported by the device and available network, it can fall back to 2G for emergency voice communication.

Functions requiring 4G data may become unavailable. Where supported 2G coverage is available, emergency voice communication may still operate.

Nearby Wi-Fi signals may assist supported positioning functions. However, this should not be confused with the device being connected to a Wi-Fi internet network.

No. The current ResQliv24 service is intended for Malaysia only.

Yes.

Yes, provided the guardian has internet or mobile data.

Potentially yes, provided the guardian's telephone service and international roaming arrangements support the call. Telco charges may apply.

ResQfone starts the emergency verification process.

The same emergency verification process begins.

ResQfone prompts the senior up to three times to confirm whether the alert is a false alarm.

The senior can short-press the button to cancel it.

It is treated as a valid emergency alert.

WhatsApp and SMS notifications containing available GPS location are sent to the registered guardians. At the same time, ResQfone starts calling the configured emergency contacts sequentially.

Guardian 1.

Preferably a close family member who is able to make decisions for the senior during an emergency.

Another family member who can make decisions or coordinate emergency assistance for the senior.

ResQfone proceeds to Guardian 2.

The third contact is configured for the 24/7 Careline or ambulance/emergency response, according to the customer's emergency setup.

Preferably neighbours, security personnel or trusted people who live close to the senior and may be able to reach them quickly.

No. Fall detection provides an important additional safety layer, but no wearable technology can guarantee detection of every fall.

Yes.

Yes. It supports two-way voice communication.

During an emergency, the senior can communicate without having to find or reach a mobile phone.

The emergency process can continue using the available alert, location, guardian and Careline information.

Yes.

Yes. Authorised guardians can use supported ResQliv24 mobile-app functions.

No. GPS accuracy depends on satellite visibility, buildings, network conditions and whether the senior is indoors or outdoors.

ResQfone can work with location beacons to provide more accurate indoor location identification.

They are particularly useful in:

• Nursing homes
• Retirement villages
• Senior apartments
• Multi-storey residential developments
• Common areas
• Large senior-living facilities

When ResQfone detects a registered beacon, the system can associate the senior with a known location, such as a particular floor, common area or building zone.

It is an additional safety function that alerts guardians when ResQfone detects no movement for an unusually long period.

The standard setting is approximately 10 hours.

This allows for normal sleeping periods or occasions when the senior may temporarily not be wearing ResQfone.

Yes. It can be adjusted according to the senior's lifestyle and family requirements.

We encourage guardians to call the senior's ResQfone immediately to check on them.

No. The senior may simply have forgotten to wear ResQfone or left it somewhere.

If the senior has fallen unconscious or is unable to press SOS, No-Motion Alert provides another opportunity for the family to realise something may be wrong.

The elderly user or registered guardians can SMS the word "battery" to the ResQfone telephone number.

The system replies with the available battery information.

Yes.

Voice prompts are generated at low battery levels, including around 20% and 15%.

The device needs sufficient battery for SOS, calling, tracking and other connected safety functions.

Supported functions include:

• Locate ResQfone
• Check GPS location
• Use Find Me
• Set medication/medical reminders
• Set exercise reminders
• Set wake-up reminders
• Request ambulance assistance
• Access supported caregiver/location functions

Yes, subject to available device connectivity and location information.

Yes.

Yes.

Yes.

Yes, using the supported ambulance-request function.

Open the ResQliv24 mobile app and check its available GPS location.

Use the Find Me function.

ResQfone will make a sound to attract attention, making it easier to locate.

Geo-fencing creates a virtual safety boundary around the senior's home or another selected location.

The usual starting point is approximately 500 metres from the senior's home.

Yes. It can be adjusted according to the senior's routine and family requirements.

A geo-fencing alert is triggered so the guardians can check on the senior.

No. It provides an early warning so the family can determine whether the senior intentionally went out or may be wandering.

Dementia Care provides supported viewing of the senior's recent 24-hour movement pattern.

They are supplementary trackers providing an additional layer of location finding.

They work specifically with Apple Find My.

No. They work differently from ResQfone.

When compatible Apple devices pass near the CareTracker, Apple's Find My network can help update its detected location.

The CareTracker relies on the Apple Find My network rather than requiring the senior to carry an iPhone alongside it.

For example:

• Inside the senior's wallet
• Attached to vehicle keys
• Attached to important belongings regularly carried by the senior

They provide an additional layer of location support. A senior may forget one device while still carrying another item.

No. No tracking technology can provide a 100% guarantee. Battery, environment, network conditions and whether the tracker remains with the senior can affect location availability.

During onboarding, ConnecticaZEN identifies whether the senior is living alone.

We may assist the family in installing a secure key safety box, similar to those commonly used for homestays.

A spare main-door key and/or necessary access item.

The registered guardians.

If the senior is unconscious and cannot open the door, an authorised nearby guardian or responder may need a way to gain access quickly.

It is the round-the-clock support service that assists with emergency alerts and coordination.

Yes. It operates 24 hours a day, 7 days a week.

Where communication can be established, ResQfone's two-way voice function allows direct communication.

The emergency-response process can continue using the available alert, GPS/location and guardian information.

Yes. Ambulance coordination is part of the service.

No. ResQliv24 coordinates with available public, hospital and private ambulance providers.

The public 999 emergency ambulance service is generally provided without an ambulance transport charge to the patient.

Under the current ResQliv24 arrangement, a preferred-hospital ambulance within approximately 10 km may be available without an ambulance charge, subject to the hospital/provider's availability and arrangement.

Private ambulance providers may charge a fee.

Eligible ambulance expenses may be claimed under the applicable Medical Treatment Benefit, subject to the RM2,000 per-accident limit, policy conditions and AIA's approval. The supplied policy includes eligible ambulance fees within the Medical Treatment Benefit.

A typical response may be approximately 30 minutes to 1 hour, depending on distance, traffic, location and ambulance availability. This is an estimate and not a guaranteed response time.

Yes. Nearby neighbours, security guards, guardians or other local responders may arrive first.

Some ambulance/emergency providers use medical motorcycles or other rapid-response vehicles so trained personnel may reach a patient before the ambulance vehicle.

To make sure an emergency alert is acted upon and help is being mobilised as quickly as reasonably possible.

The Complete Package.

AIA General Berhad under the applicable MyEssential PA arrangement.

No. ConnecticaZEN provides the ResQliv24 service. AIA General Berhad is the insurer.

Entry is available up to age 75, subject to the insurer's eligibility requirements.

An existing eligible policy can be renewed up to age 100, subject to AIA's renewal provisions.

No.

No, under the current insurance eligibility criteria used for the ResQliv24 Complete Package.

No, under the current insurance eligibility criteria used for the ResQliv24 Complete Package. The supplied policy also lists mental or nervous disorders among its general exclusions.

The current Plan 1 provides up to RM100,000 Accidental Death and Dismemberment Benefit.

It provides up to RM2,000 per eligible accident for covered medical-treatment expenses, subject to the policy.

The current Plan 1 provides RM100 per day for eligible hospital confinement.

Up to 365 days per accident, subject to policy terms.

No. The incident and resulting injury/expenses must satisfy the policy terms and definition of a covered accident.

The supplied AIA policy lists pre-existing conditions among its general exclusions.

AIA General Berhad.

No. All claims are subject to AIA's assessment, terms, conditions and exclusions.

Contact ConnecticaZEN and/or AIA promptly so the appropriate claim process can be started.

Depending on the claim, documents may include:

• Claim form
• Medical report/certificate
• Original medical bills
• Hospital admission/discharge documents
• Accident-related documents
• Other evidence requested by AIA

Request the current Product Disclosure Sheet and policy documentation from ConnecticaZEN or AIA.

One year.

ConnecticaZEN provides 1-to-1 replacement within the one-year warranty period, subject to applicable warranty conditions.

ConnecticaZEN can provide repair/service support at a minimum/service fee, depending on the issue and availability of parts.

With reasonable use and care, the expected useful life may be approximately 5 to 7 years, although actual lifespan depends on battery condition, usage and handling.

No.

Not necessarily. Repair or replacement charges may apply depending on the cause and warranty conditions.

ConnecticaZen Solutions
Hong Leong Bank
Account No.: 18500045093

Please include the User Name.

Send the bank-in slip to ConnecticaZEN for confirmation.

Yes, through RinggitPay.

Yes.

Yes.

Keep the card active and ensure there is sufficient account balance or available credit limit.

The customer needs to make a manual payment for that month.

At 15 days outstanding.

At 30 days outstanding.

Another reminder is sent advising that the account is approaching termination.

The ResQliv24 subscription will be terminated.

Subscription-dependent services, including the Careline and connected platform services, should no longer be relied upon after termination.

Yes. You can apply to reinstate the service at any time after resolving outstanding payments and completing the applicable reactivation process.

An authorised representative who introduces ResQliv24, explains the packages, demonstrates the solution and assists customers with onboarding.

No. Some may be independent authorised representatives.

Contact ConnecticaZEN directly with the person's details.

Yes, where demonstration equipment is available.

Yes.

Yes, according to ConnecticaZEN's onboarding procedures and the Ambassador's training.

Only use official ConnecticaZEN payment channels. Do not transfer subscription payments to an unverified personal account.

Yes.

Yes, subject to the current programme requirements.

Yes, subject to programme requirements.

They may apply, subject to ConnecticaZEN requirements and any applicable professional or employer rules.

Yes.

Please refer to the latest ConnecticaZEN Sales Ambassador commission schedule.

ConnecticaZEN states that ResQliv24 customer data is stored/managed in Malaysia.

Customer information is handled according to ConnecticaZEN's privacy practices and Malaysia's Personal Data Protection Act 2010 (PDPA).

Authorised guardians/account users and authorised service personnel where required to provide the service.

Relevant medical/emergency information may help the Careline, guardians and emergency responders understand the senior's needs during an emergency.

Yes. Customers should keep guardian contacts, telephone numbers, home addresses and relevant medical/emergency information current.

Please refer to the current privacy information available from ConnecticaZEN.

Yes. ConnecticaZEN Solutions is a registered social enterprise.

A social enterprise operates a sustainable business while deliberately addressing a social or environmental problem. ConnecticaZEN's social purpose is centred on improving senior safety, independent living and support for Malaysia's ageing population.

No. A social enterprise can earn revenue through its products and services while using a sustainable business model to create positive social impact.

Its activities include protecting seniors through safety technology and emergency support, educating communities about senior safety and working with partners and sponsors to make protection more accessible to vulnerable seniors.

Yes. Individual sponsors are welcome.

Yes. Corporate sponsorship and CSR participation are welcome.

Sponsorship can be used to subsidise eligible seniors, particularly B40 and vulnerable elderly beneficiaries.

ConnecticaZEN works with community/social-impact partners, including HOPE worldwide, to help screen beneficiaries and provide care and support.

Where sponsorship/donation is channelled through an applicable LHDN-approved organisation or fund and an approved tax-deduction receipt is issued, the donor may be eligible for an income-tax deduction subject to LHDN rules.

No. Tax deductibility depends on the approved organisation/fund, receipt and applicable LHDN requirements.

ResQfone is positioned as a Smart Elderly Phone designed specifically around senior safety and emergency communication.

Malaysia's lifestyle tax-relief rules include qualifying smartphone purchases, subject to the applicable assessment-year requirements.

Customers should retain their official purchase invoice and confirm eligibility according to the current LHDN requirements when making their tax claim. ConnecticaZEN should not guarantee an individual customer's tax eligibility.

Yes. ConnecticaZEN can provide multi-user senior-safety solutions.

Yes.

Yes.

Yes. Beacons can be installed at strategic locations such as individual floors, common areas, entrances and other important zones to improve indoor location identification.

Yes. ResQliv24 can be incorporated into a broader community safety solution.

Yes. ConnecticaZEN can design a customised IoT safety ecosystem for an entire property development, particularly developments targeting seniors, ageing-in-place residents or multi-generational families.

Examples include:

• Senior-living developments
• Retirement villages
• Assisted-independent living communities
• Multi-generational residential developments
• Senior-friendly condominiums
• Senior apartments
• Ageing-in-place communities
• Senior-friendly townships

Depending on the project requirements, the solution may combine:

• ResQfone
• SOS devices
• Indoor location beacons
• Common-area emergency buttons
• Location technologies
• Fall/safety technologies
• Emergency-response workflows
• 24/7 Careline integration
• Other suitable IoT safety devices

Yes. ConnecticaZEN can work with the developer during the planning and design stage so the IoT and senior-safety infrastructure can be considered as part of the development rather than added only after completion.

Yes. ConnecticaZEN can work with developers, architects, senior-living operators and property managers to develop the appropriate safety ecosystem.

Yes. The IoT infrastructure can be designed around multi-generational living, allowing a development to support senior safety while remaining suitable for younger residents and families.

It can help differentiate the development as a more age-friendly, future-ready and multi-generational community, while providing practical safety infrastructure for residents who wish to age in place.

Yes.

Yes.

Yes. Collaborations can include senior-safety workshops, community education, referrals, sponsorship and beneficiary programmes.

Yes. Corporate, institutional, community and property-development solutions can be customised according to the project's requirements and number of users.

Contact ConnecticaZEN with the project type, location, target residents, number of units and desired senior-safety objectives so the team can propose an appropriate solution.