Privacy Policy

Introduction

At ConnecticaZEN, we are committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable global privacy standards. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our care solutions, mobile applications, platforms, devices, and services.

By using ConnecticaZEN products or services, you agree to the practices described in this Privacy Policy.

 

1. Types of Personal Data We Collect

Depending on your interaction with us, we may collect the following categories of personal data:

  • Identity Data: Full name, national ID/passport number, age, gender, relationship to care recipient.
  • Contact Data: Email address, phone number, mailing address, caregiver / responder details.
  • Health & Wellness Data (Non-diagnostic) – Device readings such as fall detection events, emergency alerts, wellness logs (e.g., activity, sleep, blood pressure/glucose data if devices are connected). Note: These are for monitoring only, not for diagnosis.
  • Device Data – Information from IoT devices including sensor status, logs, firmware versions, location of devices, and operational status.
  • Technical Data – IP address, device type, app version, system logs.
  • Usage Data – App interactions, notification history, service preferences.
  • Transaction Data – Subscription details, billing, order history, payment information.

We may also collect personal data from authorized family members, caregivers, facilities, or trusted third-party sources where permitted by law.

2. How We Use Your Personal Data

We use your personal data for purposes including but not limited to:

  • Delivering care services through ConnecticaZEN devices, platforms, and apps.
  • Responding to SOS and emergency events and notifying guardian / caregivers / responders.
  • Managing accounts, subscriptions, billing, and customer support.
  • Sending service alerts, safety notifications, and product updates.
  • Improving device accuracy, platform stability, and overall user experience.
  • Conducting analytics, reporting, and service optimization.
  • Complying with applicable legal, safety, and regulatory obligations.

 

  1. Consent and Data Accuracy

By providing personal data, you consent to its use as outlined in this Privacy Policy. You are responsible for ensuring the personal data you provide is accurate and up-to-date.

You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at the details provided below.

 

  1. Disclosure of Personal Data

We may disclose your personal data in the following circumstances:

  • To authorized personnel within ConnecticaZEN and our affiliates for business and support purposes.
  • To caregivers, responders, and emergency partners as necessary to respond to alerts.
  • To trusted third-party vendors providing services such as hosting, telecommunications, analytics, logistics, and technical support.
  • To regulatory bodies, law enforcement, or government agencies, where legally required.
  • To professional advisors (e.g., auditors, legal, tax) bound by confidentiality.

We will never sell or trade your personal data to third parties.

  1. Data Security

We apply physical, administrative, and technical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

While we strive to ensure security, no system is 100% secure. We encourage users to adopt good practices such as using strong passwords and keeping login credentials confidential.

 

  1. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer needed, we will securely delete or anonymize it.
 

  1. Your Rights Under Malaysian Law

Under the PDPA, you have the right to:

  • Access your personal data held by us.
  • Request correction of inaccurate or incomplete data.
  • Withdraw consent to processing (subject to applicable consequences).
  • Request restriction or deletion of your personal data (where lawful).

To exercise these rights, contact us at the details below. We may require verification of identity.

 

  1. Special Notes on IoT, Care & Wellness Devices

  • ConnecticaZEN devices are intended for monitoring and support, not as medical diagnostic tools.
  • Wellness readings (e.g., BP/glucose data) are informational only and do not replace medical consultation.
  • Consent from the resident and/or legal guardian must be obtained before device installation.
  • Data sharing with caregivers/responders occurs only with user consent.

  1. Use of Cookies and Tracking Tools

  1. Our apps and websites may use cookies, SDKs, and similar technologies to enhance usability, analyze behavior, and improve services.
    You may disable cookies in your browser, but some features may not function properly. 

  1. Third-Party Links

  1. Our platforms may contain links to third-party websites or applications. We are not responsible for the privacy practices or content of those external services. 

  1. Updates to This Policy

  1. We may amend this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date. Your continued use of our services indicates acknowledgment and acceptance.


Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us:

ResQLiv24™ by ConnecticaZEN Solutions
Email: info@connecticazen.com
Website: https://www.connecticazen.com
Registered Address: ConnecticaZEN Solutions , 211, Jalan Raja Musa Aziz, Taman Jubilee, 30300 Ipoh, Perak