1. Information We May Collect

Depending on how you interact with us, we may collect:

• Name, age/date of birth and contact details;
• Address and location information;
• Email address and telephone number;
• Emergency contact, guardian or family member information;
• Information submitted through website forms, WhatsApp, email or other communication channels;
• Product registration and subscription information;
• Payment and transaction information;
• Device information and service records;
• SOS, fall, no-motion, location or other alerts generated through supported ResQliv24 services;
• Information you voluntarily provide regarding your care requirements or emergency needs;
• Website usage information such as IP address, browser type, device type and cookies; and
• Any other information reasonably required to provide our products, services or customer support.

Where you provide personal data relating to another person, such as a parent, elderly family member, guardian or emergency contact, you should ensure that you are authorised to provide that information to us.

2. How We Use Your Information

We may use personal data to:

• Register and manage your ResQliv24 account or subscription;
• Provide, operate and improve our products and services;
• Respond to enquiries and provide customer support;
• Process SOS, fall, no-motion or other supported emergency alerts;
• Contact users, family members, guardians, caregivers or designated emergency contacts when required;
• Coordinate assistance with relevant service providers where necessary;
• Manage product delivery, activation, warranty and technical support;
• Process payments and maintain transaction records;
• Send service notifications, reminders and important updates;
• Communicate with you through telephone, WhatsApp, SMS, email or other agreed channels;
• Improve our website, products, services and customer experience;
• Conduct internal administration, reporting, security and fraud prevention;
• Comply with legal, regulatory and contractual obligations; and
• Carry out marketing activities where permitted by law or with your consent where required.

3. Emergency and Care-Related Information

Certain ResQliv24 services are designed to support elderly safety, emergency communication and care coordination.

Where applicable and depending on the service subscribed to, information generated or provided through our services may be used to contact designated family members, guardians, caregivers, emergency responders, ambulance providers or other relevant parties for the purpose of providing assistance.

4. Disclosure of Personal Data

We do not sell or rent your personal data.

We may disclose personal data, where reasonably necessary, to:

• Our employees and authorised representatives;
• Technology, telecommunications, hosting and cloud service providers;
• Payment and billing service providers;
• Customer service and careline providers;
• Designated guardians, family members or caregivers;
• Emergency response, ambulance or assistance providers where applicable;
• Professional advisers, auditors and insurers;
• Government authorities, regulators or law enforcement agencies where required by law; and
• Other service providers engaged to support our operations.

We take reasonable steps to ensure that third parties handling personal data on our behalf are subject to appropriate confidentiality and data protection requirements.

5. WhatsApp, Telephone, Email and Other Communications

When you communicate with us through WhatsApp, telephone, email or other third-party communication platforms, your information may also be processed by the relevant platform provider according to its own privacy practices.

By providing your contact details, you acknowledge that we may use these channels for service-related communications, including enquiries, account matters, device notifications, emergency-related communications and customer support.

Marketing communications will be handled in accordance with applicable law, and you may request to stop receiving promotional communications from us.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Enable website functionality;
• Remember user preferences;
• Understand website traffic and usage;
• Improve website performance and user experience; and
• Support analytics or marketing activities.

You may control or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

7. Data Security

We take reasonable administrative, technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no internet transmission, electronic communication or data storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, comply with legal or regulatory requirements, resolve disputes and maintain appropriate business records.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to applicable legal requirements.

9. Your Rights

Subject to the PDPA and other applicable laws, you may contact us to:

• Request access to personal data we hold about you;
• Request correction of inaccurate or incomplete personal data;
• Withdraw consent where processing is based on consent;
• Request that we stop using your information for direct marketing; or
• Raise questions or concerns regarding how your personal data is handled.

Certain requests may be subject to legal exceptions, verification requirements or retention obligations.

10. Children's Personal Data

Our services are primarily intended for adults and elderly users. We do not knowingly collect personal data from children through our website unless such information is provided with appropriate parental or guardian involvement or is otherwise permitted by law.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services. We are not responsible for the privacy practices, security or content of third-party services.

Users should review the relevant third party's privacy policy before providing personal information.

12. Cross-Border Data Processing

Some technology, cloud, communication or service providers used by ConnecticaZen may process or store information outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices or legal requirements.

The latest version will be published on our website together with the date it was last updated.