{"id":214,"date":"2021-05-29T05:58:40","date_gmt":"2021-05-29T05:58:40","guid":{"rendered":"https:\/\/wp.kodesolution.live\/2021\/health\/senion\/?page_id=214"},"modified":"2025-12-24T11:05:03","modified_gmt":"2025-12-24T11:05:03","slug":"faqs","status":"publish","type":"page","link":"https:\/\/connecticazen.com\/?page_id=214","title":{"rendered":"FAQ’s"},"content":{"rendered":"\t\t
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Frequently Asked Questions (FAQ)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tWelcome to the ResQLiv24 FAQ section, your comprehensive guide to understanding how our smart care solutions work. Whether you’re a caregiver, a family member, or someone planning for independent senior living, these answers will help you make the most of our technology.\nFrom wearable emergency devices to smart home sensors powered by Wi-Fi (internet) and LoRa, and from privacy to health impact, we\u2019ve covered everything you need to know.\nExplore the questions below to learn how ResQLiv24 Care, Care+, and Premium packages can support safety, comfort, and peace of mind for you and your loved ones.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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\r\n What is ConnecticaZEN?<\/span>\r\n <\/path><\/svg><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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\r\n ConnecticaZEN is a senior care service integrating smart technology and human support to promote safe and independent living for the elderly.<\/span> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n Where is ConnecticaZEN available?<\/span>\r\n <\/path><\/svg><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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\r\n Currently, we are operating in Ipoh, Perak, with plans to expand across Malaysia.<\/span> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n Do I need to buy any hardware?<\/span>\r\n <\/path><\/svg><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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\r\n Our care packages include essential IoT hardware based on the plan selected. Devices are leased as part of your plan unless you select a purchase option.<\/span> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n How does the emergency response work?<\/span>\r\n <\/path><\/svg><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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\r\n When an alert is triggered, our support center is notified, and emergency contacts receive alerts. Ambulance or caregiver support is dispatched as needed.<\/span> <\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Category 1: General Product Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\r\n Category 1: General Product Information<\/span>\r\n <\/path><\/svg><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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1. What is ResQLiv24?<\/strong><\/span>
ResQLiv24 is a connected safety solution for seniors, individuals with special needs, or those recovering from surgery. It combines a mobile Personal Emergency Response System (mPERS) with smart IoT sensors to detect emergencies like falls and trigger alerts automatically.<\/p>

2. What are the available packages under ResQLiv24? There are three packages: \u2022 ResQLiv24 Care \u2013 mPERS with GPS, fall detection and few other features
\u2022 ResQLiv24 Care+ \u2013 Care package, adds in-home radar fall sensors, SOS button and nurse visits
\u2022 ResQLiv24 Premium \u2013 Care package, full suite including LoRa-powered sensors, door sensors, human presence detectors, and SOS buttons<\/p>

3. Who is ResQLiv24 intended for? ResQLiv24 is ideal for: \u2022 Active seniors living alone \u2022 People with special needs \u2022 Post-surgery recovery patients
\u2022 Families with elderly members in larger homes
\u2022 Clinics or care providers needing remote safety monitoring
\u2022 Children<\/p>

4. How does the system work?
The system combines wearable or installable IoT sensors with 4G GPS tracking, automatic fall detection, SOS buttons, LoRa or Wi-Fi connectivity, and mobile app notifications for guardians and caregivers.<\/p>

5. What\u2019s included in each package?
Each package includes:
\u2022 Care: mPERS device with GPS, fall detection, SOS, and voice support
\u2022 Care+: Care package + radar fall sensor, nurse visits, SOS pull cord
\u2022 Premium: Care package + LoRa Guardian system, door sensors, motion sensors, SOS button.<\/p>

6. Can ResQLiv24 be used outside the home?
Yes. The mPERS device in ResQLiv24 Care and other tiers is portable and supports 4G GPS, allowing you to stay protected on the go, not just indoors.<\/p>

7. What is a \u201cGuardian System\u201d in ResQLiv24 Premium? The Guardian System is a LoRa-based wireless network that connects smart sensors across a large property without depending on Wi-Fi, nursing home ideal for full-home monitoring.<\/p>

8. Are the packages customizable?
Yes, users can add additional devices (e.g., more sensors, buttons) or services (e.g., more nurse visits) based on needs.<\/p>

9. How does ResQLiv24 differ from traditional emergency buttons?<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Category 2: Device Features & Usage (Q11\u201320)<\/span>\r\n <\/path><\/svg><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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11. What is mPERS? A mobile Personal Emergency Response System with GPS tracking, SOS button, fall detection, and two-way voice communication.
12. Does the mPERS device have a speaker? Yes, it includes a built-in speaker and microphone for two-way emergency conversations.
13. Can the device issue reminders? Yes, it can provide alarms and voice prompts for tasks like medication reminders.
14. How is fall detection activated? Through motion sensors and accelerometers in the wearable device.
15. Is the device waterproof? The mPERS device is typically water-resistant for light splashes but should not be submerged in the water.
16. Can I silence voice prompts or alarms? Yes, voice prompts can be managed through the Smart Locator app
17. What happens if I press the SOS button? It sends a real-time alert to predefined contacts and opens a voice channel
18. Can I wear it while sleeping? Yes, the device is designed to be worn 24\/7, including during sleep.
19. Can it work without internet? The mPERS uses 4G SIM, but in-home sensors (Care+ and Premium) need Wi-Fi or LoRa for full functionality.
20. What if the battery runs out? The device will issue a low battery warning and stop functioning until recharged.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Category 3: Fall Detection Technology (Q21\u201330)<\/span>\r\n <\/path><\/svg><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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21. What type of fall detection does the system use? The EV07B device uses wearable motion sensors\u2014specifically a combination of accelerometer and gyroscope for fall detection
22. What\u2019s a radar-based fall sensor? A non-contact sensor using mmWave radar to detect movement anomalies in bathrooms or other zones.
23. Can it detect slow collapses? Yes, radar sensors are more sensitive to subtle falls, such as sliding or fainting.
24. Does it detect false alarms like sitting fast? It minimizes false positives using intelligent algorithms, but no system is 100% errorfree.
25. Is fall detection instant? Detection is nearly instant; alerts are sent within ~50 seconds after confirmation.
26. Where is radar sensor typically installed? In bathrooms or high-risk zones like near toilets or shower areas.
27. Can I adjust sensitivity? Yes, fall sensor sensitivity can be adjusted by your installer via configuration.
28. Does it work in the dark? Yes, both radar and wearable devices function without light.
29. Is physical contact needed? Only for wearable devices; radar sensors are contactless.
30. Can pets trigger the sensor? Radar systems are usually calibrated to ignore small pets under 20kg.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Category 4: Connectivity (LoRa, Wi-Fi, 4G) (Q31\u201340)<\/span>\r\n <\/path><\/svg><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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31. What connectivity does the mPERS use? It uses 4G cellular and GPS for mobile communication and tracking.
32. What is LoRa? LoRa stands for Long Range wireless communication, ideal for connecting devices across a large property without Wi-Fi.<\/p>

33. Why use LoRa over Wi-Fi? LoRa provides better coverage, lower power usage, and does not rely on home internet.
34. Is Wi-Fi required for all features? Care package works independently; Care+ and Premium rely on Wi-Fi or LoRa for in-home sensors.
35. How far can LoRa reach? Typically up to 100m indoors and over 200m outdoors in open areas.
36. Does the device work overseas? Yes, if the local 4G band is supported and a compatible SIM is used.
37. Can I use my own Wi-Fi router? Yes, any stable home Wi-Fi can be used for sensor communication.
38. Is there a backup if Wi-Fi fails? In Premium setups, LoRa acts as backup. For mPERS, 4G remains active.
39. Do I need internet for nurse visits? Yes, data from nurse checklists may be uploaded via internet-connected app.
40. Can I monitor device connectivity remotely? Yes, through the Smart locator \/ Connectica App dashboard.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Category 5: Smart Home & Sensor Integration (Q41\u201350)<\/span>\r\n <\/path><\/svg><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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41. What smart sensors are included in Premium? Door sensors, human presence sensors, fall detectors, SOS buttons, and pull cords.
42. What is a human presence sensor? A sensor that detects body heat or motion to trigger lights or alerts.
43. Can I control smart devices via the app? You can view alerts and status but control options are limited for safety reasons.
44. Where are SOS buttons placed? Near beds, bathrooms, or living areas based on user preference.
45. What is the bathroom pull cord for? To alert caregivers when user is unable to reach an SOS button.
46. Can I add more sensors? Yes, additional sensors can be purchased and integrated.<\/p>

47. What if a door sensor is triggered at night? An alert is sent to the guardian or caregiver app for monitoring.
48. Can lights be automated with sensors? Yes, presence sensors can trigger lighting for fall prevention.
49. Are sensors wireless? Yes, all in-home sensors use LoRa or Wi-Fi connectivity and are battery powered.
50. Can I remove sensors later? Yes, sensors are modular and can be deactivated or removed.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Category 6: Connectica & Smart Locator App & Monitoring (Q51\u201360)<\/span>\r\n <\/path><\/svg><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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51. What is the Connectica App? A mobile app for caregivers and users to receive alerts, device status, and manage emergency contacts.
52. Who can access the app? Primary users, family members, and approved care providers.
53. How do I get the app? Available on iOS App Store and Google Play Store.
54. Can I track the user\u2019s location? Yes, GPS location is shown in real-time in smart locator app only(as add on service).
55. Can I get fall alerts on my phone? Yes, app notifications are sent immediately upon detection. IoT devices alert in Connectica App and Guardian-LoRA in WhatsApp.
56. How many people can receive alerts in guardian system? Up to 5 guardians , caregivers can be configured.
57. Can I adjust alert preferences? Yes, alert settings and contact priorities can be customized.
58. Can the app monitor battery status? Yes, low battery alerts are sent via the app.
59. Is it safe for seniors to use the app themselves? Yes, though designed more for caregivers, seniors can also access it with guidance. The user guardian can propose.<\/p>

60. Can the app control connected sensors? You can view status and history, but not toggle critical sensors for safety.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Category 7: Privacy & Data Security (Q61\u201370)<\/span>\r\n <\/path><\/svg><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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61. Is my data shared with third parties? No, data is stored securely and not shared without consent.
62. Where is data stored? In encrypted servers compliant with local data protection laws.
63. Is user location tracked at all times? Only when enabled, and solely for safety purposes.
64. Can I delete my data? Yes, data can be deleted upon request or after contract termination.
65. Is LoRa communication secure? Yes, it uses AES encryption and secure channel authentication.
66. Is health data from nurse visits stored? Yes, in compliance with health privacy regulations and encrypted storage.
67. Are audio conversations recorded? No, voice calls via mPERS are not recorded.
68. How is the user\u2019s consent handled? Consent is obtained during enrolment.
69. Can I restrict access to certain users? Yes, access can be limited via admin-level controls in the app.
70. Is the app password protected? Yes, and supports biometrics if enabled on your phone.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Category 8: Health & Safety Considerations (Q71\u201380)<\/span>\r\n <\/path><\/svg><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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71. Does the device emit radiation? It uses standard cellular and wireless signals within safe limits.
72. Is it safe for people with pacemakers? Yes, but it\u2019s best to consult your physician for close-contact devices.
73. Can the user be allergic to materials? Device materials are hypoallergenic; wrist straps are silicone or fabric.<\/p>

74. Does it cause sleep disruption? No, it is silent unless triggered, and suitable for night wear.
75. Can radar interfere with health devices? Radar sensors use low-power signals not known to interfere.
76. How accurate is fall detection? Typical accuracy is ~80%, depending on environment and calibration.
77. What is the risk of false alerts? Low, but may occur with sudden movements or dropped devices.
78. What happens in medical emergencies beyond falls? User can trigger manual SOS or rely on monitoring protocols for advanced support (if subscribed).
79. Does the system detect strokes or heart attacks? Not directly, though extended inactivity in human presence sensor or once motion configurations, this depends on the setting.
80. Is it suitable for dementia patients? Yes, especially the Premium version with fixed-location alerts and door monitoring.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Category 9: Subscription & Support (Q81\u201390)<\/span>\r\n <\/path><\/svg><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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81. Is there a monthly fee? Yes, packages are subscription-based and include support, connectivity, and services.
82. What is included in the subscription? Device rental, SIM card\/data, monitoring, maintenance, and nurse visits (Care+\/Premium).
83. Are there hidden charges? No, all costs are disclosed upfront. Add-ons are optional.
84. Can I cancel anytime? Yes, but some packages require a minimum term (e.g., 12,24,36 months).
85. Is there a trial period? Yes, depending on promotions, check with the sales team
86. How often do nurses visit? As stated in the package, with pre-arranged scheduling and health checklists.<\/p>

87. Can I reschedule a nurse visit? Yes, contact support at least 48 hours before the visit.
88. What support is available? Phone, email, and WhatsApp chat support for technical and service issues.
89. Are emergency services contacted directly? Not by default; alerts go to your designated contacts unless linked with a thirdparty monitoring centre for special cases where requested by customer.
90. Can I upgrade my package later? Yes, packages can be upgraded mid-subscription.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Category 10: Setup, Maintenance & Warranty (Q91\u2013100)<\/span>\r\n <\/path><\/svg><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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91. How long is setup time? Typically within 1\u20132 hours depending on the package. In the case where require new wiring then it depends on the case by case.
92. Do I need a technician for setup? Yes, especially for Care+ and Premium sensors.
93. Is training provided? Yes, users and caregivers are guided on use of the device. No for guardian system
94. How is the mPERS device charged? Via standard USB charger; lasts 1\u20133 days depending on use.
95. Is there a warranty? Yes, standard 12 months for mPERS and 24 months for Guardian System. However, customer signing for the 2 years package with be protected for the period.
96. What happens if the device is damaged? It can be replaced under warranty if damage is not due to misuse.
97. Are software updates automatic? To be configured and possible for update over-the-air when connected.
98. Can I clean the device? Yes, wipe with soft cloth; avoid water exposure unless waterproof rated.
99. Is support available on weekends? Yes, basic support operates 5 days a week, emergency support 7 days a week (hours may vary).<\/p>

100. Can I relocate the system?
Yes, with notice installation can be reconfigured for new locations, relocation of the working system will be charged, relocation to improve the sensitivity will be considered as good will on case by case basis<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions (FAQ) Welcome to the ResQLiv24 FAQ section, your comprehensive guide to understanding how our smart care solutions…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-214","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/connecticazen.com\/index.php?rest_route=\/wp\/v2\/pages\/214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/connecticazen.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/connecticazen.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/connecticazen.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/connecticazen.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=214"}],"version-history":[{"count":12,"href":"https:\/\/connecticazen.com\/index.php?rest_route=\/wp\/v2\/pages\/214\/revisions"}],"predecessor-version":[{"id":60996,"href":"https:\/\/connecticazen.com\/index.php?rest_route=\/wp\/v2\/pages\/214\/revisions\/60996"}],"wp:attachment":[{"href":"https:\/\/connecticazen.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}